Refund policy

You may cancel and request a full refund of a service payment made to Verotiq within seven calendar days of that payment, for any reason. The window lasts 168 hours from the payment timestamp shown on your receipt. It applies to each Verotiq service payment, including a recurring service payment.

You do not need to demonstrate a performance problem. Work already started during this window does not, by itself, disqualify you from a refund of that service payment.

The promise covers the full Verotiq service fee in the payment you ask us to refund, including any tax charged on that fee. We do not deduct a cancellation or administrative fee.

Payments you make directly to advertising platforms, software providers, domain registrars, or other third parties are outside our refund promise because we did not receive those payments. Their own refund terms apply. This does not reduce any right you have to recover amounts from us under applicable law.

Email contact@verotiq.com with the subject Refund request before the seven-day window ends. Include:

• Your name and the email address used for the purchase.
• Your invoice or payment reference, if available.
• The payment date and service you wish to cancel.

A reason is optional. Do not send your full card number or banking password. The time you send the request determines whether it is within the window; our response time does not affect your eligibility. If we need more information to identify the payment, we will contact you.

Once we identify the payment and verify that the request is within the window, we will initiate the refund to the original payment method within seven business days. A shorter period will apply if required by law.

We will confirm by email when the refund is initiated. Your bank or payment provider may take additional time to show the credit. If the original payment method cannot accept a refund, we will agree a suitable alternative with you.

A refund request also cancels the service covered by that payment and any associated future renewal unless you ask to continue separately. We will coordinate stopping active work and handing back any access or materials you provided. You may remain responsible for charges billed directly by third-party platforms until those services or campaigns are stopped.

After the seven-day window, this voluntary money-back promise no longer applies. Cancellation and other refund requests are handled under your written service agreement and applicable law. Contact us so we can review your circumstances.

This promise is additional to any mandatory cancellation, refund, or consumer rights. It does not shorten a longer withdrawal period or exclude a remedy available under applicable law. If a mandatory rule gives you greater protection, that rule takes priority.

Read this policy alongside our Terms of Service. Later policy updates do not reduce the refund promise that applied when you made your payment.